Frequently Asked Questions


What ages can join in the fun?

Our teepees cater for children aged up to 14 years old. Children under 6 should be fully supervised.

Bell Tents and the luxe picnics are for all ages

 

What areas do you cover?

We are based in Thorpe St Andrew near Norwich, Norfolk. We offer free delivery and setup if you are located in a 15 mile radius of NR7. We are happy to travel further afield for a small additional fee.

 

Do Little Sleeps host the party?

We love a good party we really do, however once we’ve set up we leave the fun to you. We ensure everything is set up to ensure all guests have the best time.

 

How much space is required?

Each tepee and A-Frame tent requires 1.9m x 1m to ensure maximum enjoyment. The Bell Tents requires 6/7/8 metres sq dependent on the bell tent size and are not suitable for artifical grass.

 

Can I use the equipment outside?

Our teepee and wigwam equipment is for indoor use only. The Bell tents are for outside glamping experiences. Our luxe picnics can be set up inside or outside. The movie package is suitable for indoors, outdoors and our bell tents.

 

How long is the set up?

All parties vary however the average party takes approx. 20 mins to 1 hour to set up dependant on the number of party goers. Bell Tent set ups can take up to 1 hour 30 mins. We always aim to be as quick as we can so there’s no delaying the fun!


Are you insured?

Yes! We are fully insured.

 

What if an item gets damaged?

We know accidents happen. Should something happen to the equipment or accessories we will assess each situation case by case and if applicable there may be a charge for replacements. 


Do you take a deposit?

At present we do not take a deposit for teepees- we want to trust our customers will go ahead with their booking and save us from having to go down the deposit route. Due to previous bad expereinces and loss of income we do take a non refundable £50.00 deposit for bell tent bookings.

 

Do you take a damage deposit?

Not at present. Although damages will be required to be paid for if necessary.

 

Do you charge a delivery fee?

If you are located within 15 miles of NR7 we offer free delivery. If you live a little further we will need to charge a small additional cost to cover the extra travel costs and time.

 

When do we pay in full?

Full payment is due 14 days before the event date.

 

What methods of payment do you accept?

We accept bank transfer - you will be sent an invoice in which payment details are documented.

 

What is your cancellation policy?

If you need to cancel please do so in writing via email. Cancellations made with 8 days or more notice will be fully refunded. Cancellations made with 3-7 days notice will incur a 25% of total booking charge. Cancellations made with 48 hours notice or less will incure 100% charge.


Are you COVID19 safe?

We have undergone infection control training and adhere to a strict regime of cleaning and storage to ensure we are fully safe and compliant.